Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@qudelix.com. If your return is accepted, we’ll send you return shipping instructions on how and where to send your package. Customers are responsible for arranging and paying for return shipping to Qudelix. Qudelix does not provide prepaid return shipping labels.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@qudelix.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
A 10% processing fee will be deducted from the product purchase price for returns.
Original shipping costs are non-refundable and will be deducted from the refund amount.
This also applies to orders that qualified for a free-shipping promotion, including “Free Shipping over $229.” Free shipping means that the shipping cost was paid by Qudelix on behalf of the customer. If an actual shipping cost was incurred by Qudelix to deliver the order, that cost will be deducted from the refund even if the customer received free shipping at the time of purchase.
If approved, you’ll be automatically refunded on your original payment method, less the applicable 10% processing fee and original shipping cost. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds will be issued within 2 business days after approval.